Frequently Asked Questions

Last updated: 1 November 2026

Are your products new and genuine?

Yes. Every item is brand-new, factory-sealed and from the original brand. We do not sell used, refurbished or replica products.

How long does delivery take?

1–3 working days across the UAE. See Shipping.

Can I pay cash on delivery?

Yes. Pay in cash, or by card where the courier carries a card machine.

Can I pay in instalments?

Where Tabby or Tamara is shown at checkout, you can split the total into 4 interest-free payments.

How do I return an item?

Contact us within 14 days. See Returns & Refunds.

Do prices include VAT?

Yes, all prices include 5% VAT.