Returns & Refunds

Last updated: 1 November 2026

Return window

You may return most items within 14 days of delivery if they are unused, undamaged and in their original, complete packaging with all accessories.

Items that cannot be returned

• Opened personal-care items (shavers, trimmers, toothbrushes) for hygiene reasons, unless faulty.
• Items damaged through misuse.

Faulty or wrong items

If an item arrives damaged, faulty or is not what you ordered, contact us within 48 hours with photos. We collect it free of charge and send a replacement or a full refund.

How to return

1. Email info@gctuae.co or call us with your order number.
2. We confirm eligibility and book a free pickup.
3. Once the item is inspected (within 3 working days of receiving it), we process your refund.

Refunds

• Cash on delivery: refunded by bank transfer within 5–7 working days.
• Tabby or Tamara: refunded through the provider; remaining instalments are cancelled or adjusted automatically.

Delivery fees are refunded only when the item was faulty or incorrect.