Return & refund policy

Last updated: 30 October 2026

Check before you pay

Please open and check your item in front of the courier. If it is wrong, damaged or not as described, you can refuse it at the door and you pay nothing.

Return window

You can request a return within 3 days of delivery if the item is:

• faulty or damaged on arrival,
• not as described on the product page, or
• the wrong item.

Conditions

• The item must be returned with all accessories, manuals, packaging and free gifts.
• Phones and tablets must not be locked to any iCloud, Google or other account.
• There must be no physical damage, liquid damage or signs of misuse after delivery.

Not returnable (unless faulty)

• Items you no longer want, or ordered by mistake, once the seal or packaging has been opened.
• Software, gift cards and digital codes once revealed.
• Hygiene items such as in-ear earphones once unsealed.

How to return

1. Contact us on the contact details on our Contact page with your order number, photos or a short video of the issue.
2. We confirm the return and arrange pickup at no cost for faulty, damaged or wrong items.
3. We inspect the item, normally within 2 working days of receiving it.

Refunds

• Cash on delivery: refunded by bank transfer to a UAE account in your name, or as store credit if you prefer.
• Card or online payment: refunded to the original payment method.
• Tabby / Tamara: refunded through the provider; your remaining instalments are cancelled or adjusted.

Approved refunds are processed within 5 working days. Your bank or provider may take up to 14 days more to show the amount. Delivery fees are refunded when the return is our error.

Exchanges

If you prefer, we can replace a faulty item with the same model, subject to stock.