Warranty policy
Last updated: 30 October 2026
| New (sealed) | The warranty shown on the product page — brand/manufacturer or supplier warranty |
|---|---|
| New without box / Open box | 7-day checking warranty unless the product page says otherwise |
| Used | 7-day checking warranty unless the product page says otherwise |
What is covered
Manufacturing faults and hardware defects that appear under normal use within the warranty period.
What is not covered
- Physical damage, cracks, drops, liquid or heat damage.
- Faults caused by unauthorised repair, rooting, jailbreaking or modified software.
- Normal wear, cosmetic marks and battery health decline on used items.
- Accessories and consumables unless listed as covered.
Regional versions
Some items are international or regional versions. Where the product page says so, the manufacturer's warranty may not be serviceable in the UAE, and our supplier or checking warranty applies instead.
How to claim
- Contact us on the contact details on our Contact page with your order number and a description, photos or video of the fault.
- We arrange collection or direct you to the brand service centre where a brand warranty applies.
- We repair, replace or refund the item according to the warranty terms and UAE consumer law.